Selskapets transatlantiske ruter vestover har møtt motvind og når ikke frem. Flytypen har marginal rekkevidde i forhold til rutene som flys, noe som har ført til gjentatte og store forsinkelser. Sakset fra Wall Street Journal:
Dozens of Continental Airlines flights to the East Coast from Europe have been forced to make unexpected stops in Canada and elsewhere to take on fuel after running into unusually strong headwinds over the Atlantic Ocean.
The stops, which have caused delays and inconvenience for thousands of passengers in recent weeks, are partly the result of a decision by United Continental Holdings Inc., the world's largest airline, to use smaller jets on a growing number of long, trans-Atlantic routes.
United's strategy works when the winds are calm, and it allows the airline to operate less expensive aircraft with fewer cabin-crew members to an array of European cities that wouldn't generate enough traffic to justify larger planes.
But by pushing its international Boeing Co. 757s to nearly the limit of their roughly 4,000-nautical-mile range, United is leaving little room for error when stiff winds increase the amount of fuel the planes' twin engines burn.
Last month, United said, its 169-seat 757s had to stop 43 times to refuel out of nearly 1,100 flights headed to the U.S. A year earlier, there were only 12 unscheduled stops on roughly the same volume of 757 flights.
Such stops are safer than eating into the minimum amount of reserve fuel pilots are required to keep on board, which guarantees that a plane can fly 45 minutes past its destination or alternate landing spot.
The resulting delays can cause passengers to miss connections; require them to be put up at hotels by the airline; and sometimes prompt them to seek compensation for their troubles.
A United spokesman said the company has been offering compensation as a gesture of good will in situations where customers' experiences warrant it.
Remote Canadian fields at Gander and Goose Bay are the primary places to top off the tanks, but United confirmed that some of its 757 jets were also diverted to Iceland; Ireland; Nova Scotia; Albany, N.Y.; and Stewart International Airport, 60 miles north of Manhattan.
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