QANTAS FLIGHT FORCED TO TURN AROUND DUE TO 'HYPER AGGRESSIVE' PASSENGER
WHO MAY HAVE TO PAY $130,000 COST
Qantas airline's first Boeing 787-9 Dreamliner
aircraft prepares to land at Sydney International Airport in Australia. A flight
from Perth turned back after two hours when a passenger became aggressive,
costing the airline tens of thousands of dollars.
A passenger's
aggression forced pilots to turn around a 9,000-mile flight from Perth to
London, causing an expensive disruption that he may have to foot the bill
for.
Qantas flight QF9 was only two hours into the overnight journey on
Saturday when a man stood up and started shouting.
Passenger Clare
Hudson, who was four rows in front of the 32-year-old, told the West Australian
that he had locked himself in one of the toilets for about an hour.
He
was agitated and tried to climb over seats before staff and passengers managed
to calm him.
"When he came out he started acting really aggressive and it
looked like he was going to attack another one of the passengers," Hudson told
the paper.
"Luckily they did manage to calm him down after a few minutes
and took him up the back of the plane."
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Pilots had to decide whether to continue on to London
with the passenger restrained, which would put pressure on the cabin crew, to
divert the plane, or to return to Perth.
The captain decided to turn the
plane around and return to the western Australian city, four hours after take
off.
The passenger was arrested by Australian Federal Police when the
Qantas Dreamliner landed just after 10.30pm.
The airline is counting the
cost of the incident, which included the hotel rooms for passengers, wasted fuel
and re-booking of other passengers. It is likely to hit around 180,000
Australian dollars ($130,000) The Independent reported.
The paper added
that the passenger responsible may face criminal charges and be ordered to pay
if Qantas tries to recover the cost of turning back the flight. The next flight
to London took off 18 hours later.
In March, a man who forced a Qantas
flight from Perth to Brisbane to turn back was fined AU$10,500 ($7,400) and
ordered to pay AU$15,207 ($10,700) in compensation.
A Qantas spokesman
said: "This type of disturbance inconveniences our customers but we take a zero
tolerance approach to disruptive behavior on board. The passenger has been
issued with an interim 'no fly ban' which means they are unable to travel on
Qantas Group flights until the investigation into the matter is
completed."
Qantas's Perth to London route was launched in March and is
one of the world's longest. The airline has announced it will operate direct
flights from Sydney to London by 2022, which would take 20 hours and 20 minutes.
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