Boeing faces new whistleblower complaint as former engineer says faulty
787 Dreamliner systems could leave passengers without oxygen in emergencies
(BA)
John Barnett, a former quality-control engineer at
Boeing, told the BBC he had found faulty emergency oxygen bottles while working
on the 787 Dreamliner in 2016.
He said Boeing stonewalled his complaint. He
is now suing the company, claiming it sidelined him and pushed him to
retirement. The company has denied those allegations.
He also spoke of
workers at his plant in South Carolina being under intense pressure to meet
tight deadlines and keep costs low, which he says jeopardized the quality of the
planes.
Boeing has also faced multiple employee complaints regarding its
culture and plane quality as 737 Max planes remain grounded
worldwide.
Boeing has been hit by another whistleblower complaint, this
time from a former engineer who says faulty systems in the 787 Dreamliner could
leave passengers without oxygen in the event of an emergency.
John
Barnett, a former quality-control engineer at the manufacturer's South Carolina
plant, told the BBC in a Wednesday report that while working on the plane he had
found faulty emergency oxygen bottles and that managers stonewalled further
investigations into the issue.
He worked at the Boeing plant in North
Charleston for 32 years and retired in March 2017, the BBC reported. He is suing
Boeing, claiming it hampered his career over his complaints about quality
issues, allegations the company denies, according to the BBC.
Here's a rundown of his allegations, as reported
by the BBC on Wednesday:
In 2016, he found that oxygen bottles in the 787
Dreamliner emergency oxygen systems were not discharging when they were meant
to.
These systems are deployed when there a sudden drop in cabin
pressure. Masks are meant to drop from the ceiling, which then supply passengers
with oxygen from a gas cylinder to prevent hypoxia - the loss of oxygen to the
body that can lead to organ damage within minutes.
Barnett underwent
subsequent tests and found that out of 300 oxygen systems, 75 did not deploy
properly. This is a 25% fail rate.
Boeing managers stonewalled further
investigations into the faulty systems.
When he complained about the
oxygen systems to the Federal Aviation Administration, it took no action, saying
it couldn't because Boeing already said it was working on the issue at the
time.
Boeing and the FAA have not responded to Business Insider's request
for comment on the allegations. The plane manufacturer told the BBC that in 2017
it had "identified some oxygen bottles received from the supplier that were not
deploying properly" and removed them from production.
Earlier this month,
The Seattle Times reported that the Russian carrier Aeroflot formally canceled
an order for 22 787 Dreamliner aircraft, valued at $5.5 billion.
Barnett
also presented to the BBC a culture of constantly being pressured to meet
production schedules and keep costs down, suggesting that it has jeopardized the
quality of Boeing planes.
He said the South Carolina plant allowed
numerous defective parts to be "lost" while tracking it through the production
process. The FAA upheld this allegation and noted that at least 53 parts had
been lost, and it ordered Boeing to take remedial action, the BBC reported,
adding that Boeing said it had "fully resolved" the issue.
Barnett told
The New York Times in April that during his tenure he found clusters of sharp
metal pieces hanging over wiring that commands flight controls. If those
shavings ever penetrated the wires, the result could be "catastrophic," he told
The Times.
He added that when he complained, Boeing refused to
investigate and moved him to another part of the plant.
Barnett also told
the BBC that workers under pressure at his plant fitted to the 787 Dreamliner
substandard parts from scrap bins - to the knowledge of a senior manager in at
least one case.
His accusations are consistent with an internal Boeing
survey, conducted in November 2016, that found that 29% of engineers felt
pressure from managers to certify plane systems they designed themselves -
suggesting an atmosphere of rushing through the design and certification
process. The Wall Street Journal first reported on the survey.
Boeing has
also faced multiple employee complaints regarding its culture and plane quality.
These complaints ramped up after two deadly crashes by 787 Max planes, which
together killed 346 people.
In July, a former Boeing 737 Max engineer
told BBC Panorama that engineers were deliberately pressured to characterize
major changes in flight software as minor changes to avoid FAA
scrutiny.
In October, The New York Times and Reuters reported on internal
messages between 787 Max's chief technical pilot and another colleague
complaining of "egregious" problems with the jet's automated anti-stall system,
which is believed to be behind the two crashes.
Airlines across the world
have grounded their 737 Max jets, and Boeing is fighting to get them back in the
air. Congress is scrutinizing the firm's role in the production and marketing of
the 737 Max.
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