27 March 2019
Following an ATSB investigation into an in-flight upset
involving a Boeing 747-438 near Hong Kong in 2017, Qantas has incorporated more
complex stall warning recovery events in recurrent lesson plans for its Boeing
747 flight crews.
The incident occurred in April 2017. While descending toward Hong Kong, air
traffic control instructed the flight crew to hold at a waypoint. When entering
the holding pattern, the aircraft's aerodynamic stall warning stick shaker
activated a number of times and the aircraft experienced multiple oscillations
of pitch angle and vertical acceleration. During the upset, some passengers and
cabin crewmembers struck the cabin ceiling and furnishings, sustaining minor
injuries.
The ATSB found that while planning for the descent, the flight crew
overwrote the flight management computer-provided hold speed. After receiving a
higher than expected hold level, the flight crew did not identify the need to
re-evaluate the hold speed. This was likely because they were not aware of a
need to do so, nor were they aware that there was a higher hold speed
requirement above flight level 200.
Prior to entering the hold, the speed reduced below both the selected and
minimum manoeuvring speeds. The crew did not identify the low speed as their
focus was on other operational matters. The ATSB also found that due to a desire
to remain within the holding pattern, and a concern regarding the pitch-up
moment of a large engine power increase, the pilot flying attempted to arrest
the rate of descent prior to completing the approach to stall actions.
In addition, the pilot monitoring did not identify and call out the
incomplete actions. This led to further stall warning stick shaker activations
and pilot induced oscillations, which resulted in minor injuries to four cabin
crewmembers and two passengers.
The ATSB found the flight crew had limited training and guidance for stall
warning recovery techniques at high altitude or with engine power above idle.
Inconsistencies were also found in flight crew training of the awareness of the
need to re-evaluate holding speed when there are changes in altitude, especially
above flight level 200.
Subsequent to the incident, Qantas provided retraining for all Boeing 747
flight crews in stall warning recovery scenarios and amended ground school
lesson plans to ensure flight crews were adequately prepared to recover from
stall warning activations at high altitudes or with engine power above
idle.
Qantas also amended flight crew training manuals relating to hold speed
selection and updated ground school lesson plans and information to ensure
standardised training and holding pattern training. In addition, Qantas
proactively applied these measures across its Boeing 737 and 787 fleets.
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