Passengers' increasing bad behaviour on planes must stop, union
says
Bad behaviour towards airline cabin crew and
unruliness is increasing.
Bad behaviour towards airline cabin crew and
unruliness is increasing, and must stop, a union says after an incident on a Los
Angeles to Auckland flight.
Air New Zealand and the union representing
cabin crews agree that there are now more passengers who have consumed too much
alcohol making life difficult for flight attendants.
The union for
airline cabin crew is offering its support to Air New Zealand staff involved in
an incident on board a long distance flight yesterday.
A man who had to
be handcuffed in-flight because of alleged bad behaviour, was taken into police
custody when the flight landed.
Savage from E Tu union said crew and
airlines are telling the union that there is an increasing number of unruly
passengers.
"We don't have the data yet to look at how many serious
incidents are occurring, but we're certainly concerned that there does appear to
be a pattern of people taking out their frustrations under the influence of
alcohol, especially on cabin crew.
"Cabin crew are very professional in
what they do and they constantly train to deal with all kinds of threats and
emergencies, so cabin crew can deal with these situations but obviously they're
not desirable and they shouldn't be happening."
Savage said the union
will talk to airlines flying out of New Zealand to find out how many incidents
are occurring and whether more needs to be done to stop them
happening.
Air New Zealand said it will not tolerate poor behaviour
towards staff and other customers.
General manager cabin crew Leeanne
Langridge said: "Unfortunately, we've seen an increase in verbal and physical
abuse and poor attitudes towards our staff in the past year as more customers
try to consume too much alcohol, and in some cases do so when on medication or
in a state of extreme over tiredness."
She said their behaviour impacted
on those they were travelling with, other customers and the airline's
staff.
"The safety of our crew and customers is paramount and Air New
Zealand will issue offending customers with travel bans should they fail to
comply with crew instructions."
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